Disaster Recovery Assistance for Ontarians (DRAO) Program for Residents on the Ottawa River

Published on May 11, 2019

The DRAO program provides assistance for emergency expenses, costs to repair or to replace essential property not covered by insurance.

May 11, 2019 / OTTAWA -- On Tuesday May 7, 2019, Merrilee Fullerton, MPP for Kanata-Carleton, announced that the Ontario Government activated the Disaster Recovery Assistance for Ontarians (DRAO) program for relief to local residents affected by recent flooding from the Ottawa River.

The DRAO program applies to a primary residence and its basic contents, or to a small business, farm or not-for-profit organization. It provides assistance for emergency expenses and the costs to repair or replace essential property following a natural disaster that are not covered by insurance. Residents will have until September 4, 2019 to apply for assistance through the program.

To find out more about the program and one’s eligibility, the program guidelines are available at ontario.ca/DisasterAssistance, or call 1-844-780-8925 or email [email protected] after speaking with your private insurance provider.

Kanata-Carleton MPP Merrilee Fullerton has been working with the Ministry of Municipal Affairs and Housing (MMAH) to ensure West Carleton residents get the most up-to-date information on the DRAO Program. She reports that MMAH staff have been and continue to be present at the Constance and Buckham's Bay Community Centre.

MPP Fullerton reports that in response to recent incidents, the MMAH has made improvements to the DRAO program this year, responding to people who have accessed the program across the Province. “The Ministry officials are continuously making improvements. For example, to make applying for the program easier, the application process has been adjusted and a new self-assessment questionnaire has been created. The new questionnaire will allow applicants to better understand their eligibilities.”

“Also, our Government understands that the previous eligibility caps did not accurately reflect the costs and types of essential items that are in homes. As a result, we have made improvements to the list of eligible items and updated the caps on them to provide more assistance to applicants,” the MPP says.

Fullerton adds, “Another helpful change has been the new protocol that has been established to deploy Ministry staff to support applicants and answer questions about the guidelines and forms. I am very pleased that MMAH officials have been present in Constance Bay.”

The City of Ottawa will conduct four public information sessions for residents affected by the flooding. Ministry staff will be present to provide information on the Ministry’s programs:

o              May 13, 2019: Fitzroy Community Centre
                (Two sessions: 2:00 p.m. to 4:00 p.m.; 6:30 p.m. to 8:30 p.m.)

o              May 14, 2019: RJ Kennedy Arena (6:30 p.m. to 8:30 p.m.)

o              May 16, 2019: Nepean Sportsplex (6:30 p.m. to 8:30 p.m.)


For more information on the activation or improvements, please see ontario.ca/DisasterAssistance

For more information: Tiffany Lepack, constituency assistant: 613-599-3000 or [email protected]


Media Contact for Merrilee Fullerton, MPP:

Tiffany Lepack                           613-599-3000

Constituency Assistant            [email protected]