Extra hydro costs can be claimed under DRAO

Published on June 25, 2019

MPP encourages residents to review DRAO program guidelines

Merrilee Fullerton, MPP for Kanata-Carleton continues to advocate for residents who were impacted by the devastating floods this year by ensuring they have the most up-to-date information. Fullerton reports that extra hydro costs and equipment purchased for clean-up can be claimed with the provincial government’s Disaster Recovery Assistance for Ontarians (DRAO).

“Many residents have asked me about the hydro costs associated with running their generators, pumps and fans, and, yes, these costs are covered for those resident who are eligible for the Disaster Recovery Assistance for Ontarians program,” says MPP Fullerton. “It has been a challenging few months. I want to ensure residents dealing with the aftermath of the flooding this year that the provincial DRAO program will consider their additional hydro costs and equipment purchases. I encourage everyone to look into the DRAO program and what it has to offer by way of support." 

“Though the City of Ottawa is responsible primarily for emergency operations, the Province has provided support where they could, with disaster relief, waiving electrical hook-up and with reviewing relief efforts to be better prepared for the next occasion,” explains MPP Fullerton.

More information on the DRAO

More information on waiving of the Electrical Safety Authority hook-up fees

Comments regarding the Ontario Government internal task force

Earlier this year the Ministry of Municipal Affairs and Housing activated the DRAO for the City of Ottawa (West), which is a program that offers financial relief beyond any insurance coverage for local residents affected by the recent flooding. The DRAO program applies to a primary residence and its basic contents, or to a small business, farm or not-for-profit organization.

The deadline to apply is Sept. 4, 2019.

Here are examples of what will qualify for DRAO.   

Extra Hydro Costs

  • A common claimed expense is the cost of increased hydro bills due to running generators, pumps, fans, dehumidifiers and other cleanup equipment in order to prevent or limit damage to the primary residence.
  • The extra costs incurred to run the equipment are generally eligible for reimbursement. It would be the applicant’s responsibility to provide documentation showing how much extra hydro costs they incurred as a result of the flood. The easiest way to do this would be to provide a hydro bill from 2018 and for the same time period in 2019.
  • For example: An applicant was flooded and spent all of May 2019 running extra equipment. As a result, their hydro bill is higher than normal. To prove how much extra they have spent on hydro as a result of the flood, the applicant should submit a hydro bill from May 2018 and a bill from May 2019 with their application to prove how much extra they spent. 

Equipment Purchased for Cleanup (e.g. pumps, fans, dehumidifiers, generators, etc)

  • Emergency measures directly taken to prevent or limit damage to the primary residence are generally eligible. This could include the use of pumps, fans, generators and dehumidifiers to keep water from rising further into the home or to dry out the home once flood waters have receded.
  • An equivalent rental rate will be applied to equipment that was purchased instead of rented.
  • For example: An applicant purchases a pump for $100 and uses it for 10 days. They submit the receipt with their application. The adjuster determines that the equivalent rental rate for the pump is $30/day (rate will vary based on the type of equipment). Because it would have cost the applicant more to rent the equipment than to purchase it ($30/day for 10 days = $300) they would be reimbursed for the purchase price of $100. If they only used the pump for one day they would receive $30.


For more examples of eligible expenses, please visit the program guidelines at the following link: 

For more information please visit: ontario.ca/DisasterAssistance, or call 1-844-780-8925 or email [email protected] after speaking with your private insurance provider.


Media Contact for Merrilee Fullerton, MPP:

Tiffany Lepack                         613-599-3000

Constituency Assistant            [email protected]