Provincial Government Assistance for Residents in the West Carleton Flood Zone

Published on July 18, 2019

1. DRAO program (incl. hydro costs) 

2. ESA relief  

3. Task Force review (incl. Ontario's Special Advisor) 

May 20, 2019 [Updated July 18]/ WEST CARLETON -- Kanata-Carleton MPP Merrilee Fullerton has been working with her provincial government colleagues and officials at the Ministry of Municipal Affairs and Housing (MMAH) to ensure West Carleton residents get the most up-to-date information about services the provincial government can offer for residents and businesses impacted by the flood.  

On July 18th, MPP Fullerton and Ontario's Natural Resources and Forestry Minister announced Doug McNeil is named Ontario's Special Advisor on flooding (more below). 

MPP Fullerton notes that MMAH staff played an active role for weeks onsite in the flood zone assisting local residents. She is pleased the Ontario Premier visited West Carleton and has met with local residents and seen for himself the state of properties along the Ottawa and Mississippi Rivers. [See MPP Fullerton release on the Premier’s response during his visit April 28.)      

The MPP has visited the flood zone multiple times, assessing the relief efforts, helping at the sandbag stations, and visiting with residents, volunteers and first responders. “We are fortunate to have such generous volunteers and dedicated first responders. Thank you so much to those who have been on the ground through the last month. Your help is greatly appreciated,” says Fullerton.     


Merrilee Fullerton details three Ontario Government initiatives providing some relief to residents impacted by the flood waters.  

1. The Disaster Recovery Assistance for Ontarians (DRAO) program is financial relief beyond any insurance coverage for local residents affected by recent flooding. The DRAO program applies to a primary residence and its basic contents, or to a small business, farm or not-for-profit organization. It provides assistance for emergency expenses and the costs to repair or replace essential property following a natural disaster that are not covered by insurance. Residents will have until September 4, 2019 to apply for assistance through the program.

The DRAO forms have been simplified and shortened and MMAH officials are available to residents requiring assistance in completing the forms. To find out more about the program and one’s eligibility, the program guidelines are available at, or call 1-844-780-8925 or email [email protected] after speaking with your private insurance provider.

To read MPP Fullerton’s May 11th release on the modified DROA program, click here.

Merrilee Fullerton also reports that extra hydro costs and equipment purchased for clean-up can be claimed with the provincial government’s Disaster Recovery Assistance for Ontarians (DRAO). 

  • A common claimed expense is the cost of increased hydro bills due to running generators, pumps, fans, dehumidifiers and other cleanup equipment in order to prevent or limit damage to the primary residence.
  • The extra costs incurred to run the equipment are generally eligible for reimbursement. It would be the applicant’s responsibility to provide documentation showing how much extra hydro costs they incurred as a result of the flood. The easiest way to do this would be to provide a hydro bill from 2018 and for the same time period in 2019.

Read more about these relief payments in the MPP's June 25th release "Extra Hydro Costs Can Be Claimed Under DRAO." 

2. The Electrical Safety Authority (ESA) will be waiving its reconnection fees effective immediately in regard to the restoration of electrical services to houses in flood damaged areas of West Carleton. This will save residents hundreds of dollars of service fees when restoring power to their homes. For more information the toll free ESA customer phone number is 1-877-372-7233 or visit the ESA website at:

To read MPP Fullerton’s May 7th release on the ESA relief, click here.


3. The Premier has established an Ontario Government internal task force assembled to investigate how Ontarians can better prepare for floods and respond to them when they happen. All are welcome to make comments and observations for consideration by the task force. Your feedback will help us identify ways to help make our communities more resilient to extreme spring flooding.

Impacted local residents re asked to email the provincial government and/or complete the online survey which will remain open until June 14th, 2019. Full information on this initiative can be found on the Ontario Government webpage: “Consultation: Improving the province's resilience to flooding”

On May 24th, MPP Fullerton chaired a meeting of community leaders to plan for better coordination and response efforts in future natural disasters. The focus of discussions was to plan ahead to the next time when we will be called into action. Collaboration and teamwork is key when facing any natural disaster or difficult circumstance. For more comments on this meeting, here is the MPP column from Our Community Voice.  

On July 18th, MPP Fullerton and Ontario's Natural Resources and Forestry Minister announced Doug McNeil is named Ontario's Special Advisor on flooding to advise the province on ways to reduce the impacts of flooding and ensure communities can recover quickly. Mr. McNeil will assess current roles and responsibilities of governments, agencies and organizations involved in flood management, including any opportunities for improvement; review feedback received; identify focused recommendations; and ensure all recommendations are consistent with the province's ability to implement them. Doug McNeil is experienced in many aspects of water resource planning, operations, and management, including hydraulics, hydrology, stormwater management, and water control structures. He played key roles in Manitoba in the 1997 "Flood of the Century" on the Red River and led the Floodway Expansion project which included a provincial review of floodway operating rules and flood protection studies of mitigation measures for Winnipeg. More on this announcement here: Ontario Names Special Advisor on Flooding.

MPP Fullerton also encourages anyone who requires assistance in accessing provincial government programs and information to contact her Community Office to talk with her local staff at 613-599-3000, or email her office at: [email protected]


Merrilee Fullerton thanks volunteers and first responders. "Thank you so much to those who have been on the ground through the last month. Your help is greatly appreciated."     


Media Contact for Merrilee Fullerton, MPP:

Tiffany Lepack                           613-599-3000

Constituency Assistant            [email protected]